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Predictable access, transparent pricing

Concierge Telehealth Memberships in Virginia

Choose the level of access that fits how you use care. Membership combines virtual primary care, secure communication, and ongoing follow-up, with in-person or home-based options on select plans.

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Adult comparing telehealth, urgent care, and emergency care options on a phone at home

How membership works

A simple path from comparison to ongoing care.

Membership is not health insurance.
It does not replace major medical coverage for hospital care, emergency services, specialists, imaging, or outside services.
  1. 01

    Choose a care level

    Compare virtual-only, hybrid, family, premium, and employer-supported access.

  2. 02

    Confirm current terms

    The practice reviews eligibility, billing, plan limits, and how to access care.

  3. 03

    Use included services

    Schedule visits, use secure communication, and request eligible prescription support.

  4. 04

    Stay supported

    Use follow-up for preventive care, chronic conditions, medications, labs, and changing needs.

Compare current options

Find the access level that matches real life.

These prices and features reflect the public membership page reviewed August 23, 2026. Confirm the current written terms before enrolling.

Adults who want virtual-first access

Basic Tele-Health

$87
/ month
  • Video and phone consultations under current terms
  • Designated non-urgent portal messaging
  • Eligible e-prescribing support
  • Discounted cash-pay labs where available
  • Annual preventive-planning visit under current terms
  • Patient portal access
Important plan terms

In-person visits are not included in this tier. Current cash-pay rates, follow-up limits, response policy, cancellation terms, and any trial policy must be confirmed before enrollment.

Discuss this plan

Adults who want virtual + in-person care

Most balanced

Standard Hybrid

$130
/ month
  • Everything in Basic Tele-Health
  • Up to 2 in-person visits per month under current terms
  • Plan-based scheduling priority subject to availability
  • Quarterly virtual health checkpoint
  • Portal access and refill requests
  • Current spouse/partner add-on: $85/month
Important plan terms

Confirm what counts as an included visit, fees for additional visits, home-visit pricing, eligibility restrictions, and medication-related requirements.

Discuss this plan

Households seeking coordinated access

Family / Group

$360
/ month · up to 4
  • Up to 4 household members under current terms
  • Telehealth access per member
  • Plan-based in-person visit access
  • Current well-child and school/camp physical benefits
  • Monthly wellness webinar benefit
  • Additional-member options under current rules
Important plan terms

Pediatric services, child eligibility, immunization administration, household rules, and all current benefits require confirmation before enrollment.

Discuss this plan

Patients who want highest-touch access

Premium Concierge

$500
/ month
  • Everything in Standard Hybrid
  • Expanded in-person access under current terms
  • Up to 2 home visits per month within the service area
  • Personalized health-plan review
  • Concierge support during published hours
  • Current spouse add-on: $350/month
Important plan terms

Same-day, home-visit, response-time, annual physical, and other premium-service promises depend on current written terms and availability.

Discuss this plan

Northern Virginia employers with 5–50 employees

Employer / Group

$85
/ employee / month
  • Employer-supported virtual or hybrid access
  • Plan selection according to employer arrangement
  • Optional wellness services when offered
  • Employee onboarding
  • Privacy-reviewed aggregate utilization reporting under contract
  • Consultation-led setup
Important plan terms

Minimum enrollment, dependent eligibility, contract term, privacy boundaries, reporting, and billing belong in the current employer agreement.

Discuss this plan

Before you join

Membership questions, answered plainly.

The enrollment agreement, not marketing copy, is the final source of plan terms.

No. Membership pays for WheelHouse Health services included in the selected plan. Maintain appropriate coverage for hospital care, emergency services, specialists, imaging, procedures, and services outside membership.

Potentially. Outside laboratories, pharmacies, imaging centers, specialists, and other providers apply their own contracts and your plan benefits.

Eligible prescriptions may be sent when clinically appropriate and legally permitted. Some medications require in-person evaluation, testing, monitoring, or another clinician.

The current Premium Concierge offer lists up to two home visits per month under location and clinical restrictions. Other plans may permit separately charged home visits. Confirm current terms before enrollment.

Plan-specific cancellation, upgrade, downgrade, and billing rules apply. Review the current written agreement before joining.

Complete care guide

Compare concierge telehealth memberships by access, use, and written terms

A healthcare membership can make the cost of included practice access more predictable. It is not health insurance, does not guarantee a clinical outcome or prescription, and should be chosen only after the plan-specific agreement answers how you expect to use care.

Use the contents list to move directly to the question or decision that matters to you.

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Care becomes easier to use when a household can see the next appointment, question, and follow-up step clearly.
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A prepared visit starts with the questions, medication list, and home readings that matter to the decision.
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Reliable trends are easier to discuss when readings, medicines, symptoms, and questions are kept together.

Understand the model

Membership pays for defined access to practice services, not for all healthcare.

A direct-care membership generally uses a recurring fee for a defined set of services or access rules from one practice. At WheelHouse Health, current public options are organized around virtual, hybrid, family, premium, and employer-supported care. The purpose is to make appropriate routine access and follow-up easier to plan, not to replace the broader healthcare system.

Membership is not health insurance. It does not replace coverage for emergency care, hospital services, outside specialists, imaging, pharmacy costs, surgery, procedures, independent laboratories, ambulance services, or care not included in the plan. Those services can involve separate prices, insurance networks, deductibles, copayments, eligibility rules, and prior authorization. Keep appropriate coverage for high-cost and outside care.

A membership also does not buy a diagnosis, medication, refill, controlled-substance prescription, test order, referral acceptance, appointment time, or outcome. Clinical decisions remain based on an adequate evaluation, patient needs, clinician scope and authorization, required monitoring, and applicable law. The value to compare is the access and services defined in the current written agreement, not a promised medical result.

Keep in mind

Maintain appropriate coverage for emergency, hospital, specialist, imaging, pharmacy, and other care outside the membership agreement.

Sources and further reading

Begin with your pattern

Choose a plan around likely care use, not the most impressive benefit list.

Think about the last year without assuming the next year will be identical. How often did you need routine primary-care discussion, medication follow-up, chronic-condition review, preventive planning, or help interpreting results? Did you need hands-on assessment? Was travel a meaningful barrier? Would household members use the same practice, and are they eligible under the current rules?

Then identify the access features that matter most: virtual-first visits, selected in-person access, potential home-based care, designated non-urgent messaging, or a plan for several household members. A benefit has value only if it is clinically appropriate, geographically available, and usable under the agreement. “Included” may still be subject to visit limits, scheduling, scope, location, exclusions, and separate outside costs.

Someone with occasional needs may prefer direct-pay visits rather than a recurring membership. Someone expecting appropriate follow-up across the year may value a plan. No plan can guarantee that future needs will match the included services. Compare the expected cost and access with a realistic use pattern, then read the agreement for what happens when care falls outside that pattern.

Consider the administrative effort as well as visit frequency. A plan may be valuable if it creates one understandable route for appropriate routine questions and follow-up, but only when the patient knows how to book, where to message, and which services remain outside. If the rules are difficult to locate or the written agreement does not match the consultation, pause before enrolling. Clarity at the beginning is part of the benefit you are evaluating.

Also consider continuity if the membership ends. Ask how active prescriptions, pending results, records requests, scheduled visits, and ongoing plans are handled after cancellation or termination. Ending a financial agreement should not leave the patient guessing about urgent follow-up, but it also may end access that depended on the plan. The written terms should explain the transition.

  • How often you expect routine or follow-up care
  • Whether virtual care usually fits your needs
  • Whether hands-on or home-based access matters
  • Which household members need care and whether they qualify
  • How you will cover services outside the practice

Current public categories

Virtual, hybrid, family, premium, and employer plans solve different access problems.

The Basic Tele-Health option is described for adults seeking virtual-first access. Before enrolling, confirm which video or phone services count, the role and limits of portal communication, refill-request rules, preventive-planning benefits, laboratory arrangements, and any services that remain direct-pay. Phone calls, messages, and live telehealth may have different clinical and legal roles; do not assume every contact method is an included visit.

The Standard Hybrid option adds selected in-person access under current terms. Confirm what counts as an in-person visit, how many are included, where care occurs, whether home visits cost extra, and how scheduling works. The Family / Group option is described for a limited number of household members. Verify ages, pediatric scope, well-visit or form benefits, immunization availability, guardianship and consent requirements, and added-member rules.

Premium Concierge is described as the highest-touch option with expanded access and selected home benefits. Confirm service area, visit limits, scheduling and response boundaries, home eligibility, and what “concierge” does not include. Employer / Group arrangements require a separate contract defining minimum enrollment, employee eligibility, dependents, billing, plan design, privacy, and reporting. Every description is subject to current written terms and clinical appropriateness.

Keep in mind

Do not infer a benefit from “hybrid,” “family,” “premium,” or “concierge.” Locate the exact benefit, limit, and exclusion in the written agreement.

Look beneath the feature card

For every included service, ask what counts, how often, where, and under which conditions.

A plan may list virtual visits, in-person visits, home visits, messaging, prescription support, laboratory discounts, preventive planning, or household access. Each phrase needs an operational definition. Is the visit scheduled or on demand? Does a brief follow-up count against a limit? Are forms, procedures, supplies, travel, after-hours requests, and missed appointments included? Which services require a separate fee?

Clinical eligibility is always part of the answer. An included home visit does not mean every condition can be managed at home. Included virtual access does not mean every concern fits telehealth. Prescription support does not guarantee medication or remove examination, records, testing, monitoring, or legal requirements. A stated laboratory benefit may apply only to selected cash-pay arrangements and does not make all testing free.

Exclusions matter as much as benefits. Confirm emergency care, hospital care, outside specialists, imaging, pharmacy charges, independent laboratory fees, procedures, vaccines, equipment, forms, occupational services, pediatric services, and care outside the geographic area. If a specific service is the reason you are joining, ask the practice to show where it is covered in the current plan-specific agreement before payment.

  • What exactly counts as an included visit or message?
  • Which limits, hours, locations, and clinical eligibility rules apply?
  • Which services and supplies create an additional charge?
  • What happens when the appropriate care is outside the practice?

Financial clarity

Read recurring billing, renewal, cancellation, and refund language before enrollment.

The current monthly price is only one part of cost. Review the billing date, initial charge, recurring authorization, trial terms if any, taxes or fees, failed-payment process, price-change notice, and charges for services beyond the plan. Ask whether fees are prorated and what happens when eligibility changes, the practice cannot provide a requested service, or the patient moves outside the service area.

Cancellation rules must come from the plan-specific written agreement, not a general website assumption. Confirm required notice, the effective cancellation date, access during the notice period, refunds, outstanding balances, and how to cancel in a way that creates a record. Also review upgrade, downgrade, pause, household-member removal, employer termination, and practice-initiated termination rules.

Save the version of the agreement accepted at enrollment and retain receipts and plan-change notices. If the price card, consultation, checkout, agreement, or support message gives conflicting information, ask for written clarification before paying. WheelHouse Health’s Website Terms should govern website use; the enrollment agreement should govern the membership’s financial and service terms.

Keep in mind

Public plan cards help comparison, but they should not override the plan-specific price, benefits, limits, renewal, cancellation, or refund terms presented before enrollment.

Access is not 24/7 monitoring

Know which channel to use, what it covers, and when a response can be expected.

Membership may include designated non-urgent communication under current terms. Confirm whether messages are for administrative issues, brief clinical follow-up, refill requests, or something else; whether each contact may require a visit; and which hours and response expectations apply. “Priority,” “concierge,” or “secure messaging” should not be interpreted as immediate, unlimited, or round-the-clock clinician access unless the written terms define it that way.

Use the official patient system for clinical information. Do not send symptoms, diagnoses, medication lists, images, or records through ordinary email, public website forms, or social media. The public contact channel can handle administrative questions without detailed medical information. Account security and privacy still require patients to protect credentials and use official links.

Membership messaging is not emergency response. Call 911 or seek immediate emergency care for a possible emergency. Severe or rapidly worsening symptoms may require urgent care even when a routine message has already been sent. If the question cannot be handled safely by message, the practice may require a scheduled telehealth or hands-on visit, testing, or another clinician.

Sources and further reading

What membership does not predetermine

Clinical decisions and outside services remain separate from the recurring fee.

A plan may offer access for medication review or refill requests, but it cannot promise that a prescription will be issued. Prescribing depends on an adequate evaluation, diagnosis or clinical assessment, records, medication history, required monitoring, patient location, clinician authorization, and applicable law. Some medicines or situations require an in-person examination, laboratory work, specialist care, or the original prescriber.

Laboratory, imaging, pharmacy, specialist, hospital, and other external services operate independently. Even when WheelHouse arranges an order or describes a cash-pay laboratory option, the outside organization may have its own fees, insurance rules, scheduling, specimen requirements, turnaround times, and billing. Ask whether the membership covers only the review or also any part of the outside service.

A membership also cannot guarantee that an outside referral will be accepted or scheduled. The visit can clarify why another service is needed and what information should accompany it. Patients should ask who will review the result and how it returns to the plan. Maintain appropriate insurance or other financial protection for care outside the membership.

Sources and further reading

More than one member

Household and employer plans need clear eligibility, consent, and privacy boundaries.

A family or group plan should define which relationships and ages qualify, the maximum number of people, added-member pricing, individual access, and what happens when someone leaves the household or reaches an age threshold. Each patient still has an individual record and clinical needs. One person paying for a plan does not automatically authorize access to another adult’s health information.

Care for minors requires age-appropriate services, consent and guardianship processes, privacy rules, records handling, and clear scope. Do not assume that a family-plan summary guarantees well-child care, school or camp forms, immunizations, pediatric prescribing, or every age group. Verify each benefit and limitation in the current agreement before enrolling a child.

Employer-supported access should separate eligibility and billing administration from individual clinical information. The employer agreement should define what utilization reporting, if any, is provided and should address aggregate reporting, minimum-group rules, dependents, contract duration, and termination. Employees should receive clear notice about privacy and should not infer that an employer can view individual diagnoses, messages, or treatment simply because it sponsors access.

Sources and further reading

Before you join

Use the consultation to test the plan against a realistic year of care.

Bring a list of administrative questions rather than private medical details. Describe the kinds of access you expect, virtual follow-up, occasional in-person care, home-visit interest, household members, or employer needs, and ask which current plan may match. Confirm patient and geographic eligibility, then use the designated clinical system later for medical history.

Ask to see the plan-specific written agreement before paying. Review price, billing date, included services, visit and message limits, hours and response expectations, location restrictions, added charges, outside costs, renewal, cancellation, refunds, and termination. If a particular benefit matters, point to it in the agreement. Do not rely on a verbal statement or old screenshot when the written terms differ.

Choose direct-pay instead when the recurring access does not match likely use, or decide not to enroll if the boundaries are unclear. Membership should simplify access, not make financial or clinical expectations harder to understand. For a current non-emergency concern, a patient can book without assuming membership is required. For a possible emergency, call 911 or seek immediate emergency care regardless of plan status.

  • Compare likely use with included access.
  • Protect coverage for care outside the membership.
  • Read and save the current agreement.
  • Use clinical channels only after the practice directs you there.
Keep in mind

A consultation should clarify plan fit and current terms. It should not require you to disclose detailed medical information through a public website or ordinary email.

Start here

Compare your options with WheelHouse Health.

Talk through how often you expect to use virtual, in-person, or home-based care.
Schedule a membership consultation
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